- USER INFORMATION
- INFORMATION COLLECTED THROUGH OUR PRODUCTS
- HOW THE PERSONAL INFORMATION IS USED
- LINKS TO THE OTHER SITES
- INFORMATION SHARING
- INFORMATION SECURITY
- GRIEVANCE REDRESSAL
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) gender, d) age, e) PIN code f)Phone Number. The Information as supplied by the users enables us to improve our Website/Application and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
Information Collected through our Products
The collection of some data, including personal information, may be necessary to the functionality of your Picostone automation and networking systems. When you install our products and systems, we receive information that you or your authorized installer inputs into your our system, which may include:
The model and serial numbers of the Picostone products installed;
The version and type of Application installed;
The names of the rooms where you have connected devices;
Your zip code or time zone; and
Other information about your configuration.
Some of our products also allow us to automatically receive data related to the functionality and use of the system, such as:
The time, frequency, and type of use of the various components your system;
History of your device settings including any adjustments you make, data from any sensors built into the Picostone system or the products you integrate into the system;
This project-specific data may be stored along with any account information you provide when you set up an account with Picostone including your email and other contact information. We use this information to help us customize our communications to you, troubleshoot problems with your system or account, and to improve the functionality of our products. More importantly, we use this information to provide the core functionality of your automation system.
How The Personal Information Is Used
Picostone may collect and use your information for the following purposes:
To provide you the products and services you purchase;
To enable the functionality of your automation system and to personalize and customize your home automation experience;
To provide you the content on our Sites;
To improve customer service and respond to requests. Information you provide helps us respond to your service requests and support needs more efficiently and enables us to contact you in response to your requests for product information and support;
To register your system. Note that we often first receive our end users’ information through the registration of our systems which is often facilitated by the end user’s authorized installation contractor;
To improve our products and services;
To process orders, warranty claims and payments from our users, dealers ,and distributors;
To run promotions, contests, surveys, or similar features;
To conduct market research about our users to improve our marketing campaigns, content on our Sites
To allow our technical support personnel or your registered independent dealer to remotely troubleshoot problems with your network or other control systems;
To contact you by telephone to discuss your account or respond to requests and questions;
To send you periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries and requests. If you opt-in to our mailing lists, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like; and
For other purposes based on your consent.
We may also use information in the aggregate to understand how our visitors and customers as a group use the resources provided on our Sites/Applications and improve our products. We may also share aggregated, non-personally identifiable information publicly and with our partners.
We may also use the information through our AI automated system (may be supervised learning but without personally identifiable information) to provide a personalized and customized automation experience on the Website and Application. For example :- Recommending a particular pre-defined scene to be created, notifying when your Applicance is left turned on for longer than average time or any other preventive maintenance features.
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Links to the other sites
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible for your use of such sites.
We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website/Application is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
LIMITED WARRANTY AGREEMENT
- COVERAGE OF WARRANTY
- CLAIMING THE WARRANTY
- DISCLAIMER OF WARRANTIES
- GEOGRAPHICAL EXTENT
In terms of Information Technology statutes, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures. The Device Picostone Basic (hereinafter referred to as “Device”), owned by Picostone Technology Private Ltd. (“Company”), a private limited company incorporated under the Companies Act 2013, having its registered office at 63, FLOOR 2, A & B, MUNICIPAL INDUSTRIAL ESTATE DAINIK SHIVNERI MARG, WORLI MUMBAI Mumbai City MH 400018 IN, represented by its members, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns. For the purpose of this Warranty Agreement, along with any amendments to the same, and wherever the context so requires “You” or “Buyer” shall mean any natural or legal person who has bought the Device. “Agreement” shall mean and refer to this Warranty Agreement, including any amendments that may be incorporated into it. “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and Picostone Technology Private Ltd. Under this warranty, you will be able to direct your claims to the Company even in situations where you purchased the Device from a third party. The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained under them in any manner. Further, the headings have no legal or contractual value.
Coverage of warranty
The Company warrants to the Buyer of this Device that this Device shall be free from defects in materials and workmanship for a period of 1 year or 2 years(if mentioned in the original bill raised from Picostone) from the date of original retail purchase. If any defect arises during the Warranty Period to any of the Devices, the Company shall, repair or replace that particular part of defect free of cost. If the Device fails to conform to this Limited Warranty during the Warranty Period, the Company will, at its sole discretion, either: Repair the Device at no charge using new parts or parts that are equivalent to new in performance and reliability; or Exchange/Replace the Device with a device with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a device that is at least functionally equivalent to the Device it replaces; or Refund the original purchase price of the Device, only if the Company is unable to either Repair or Replace the Device. This warranty does not include normal depletion of consumable parts such as connectors unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship. Any Device that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for a period of 90 (ninety) days from the date of delivery or the remaining Warranty Period. The Limited Warranty can be transferred from the Buyer to any subsequent owner; however, the Warranty Period shall not be extended in duration for any such transfer.
Claiming of warranty
To claim the Warranty provided to you by this Agreement, you must show the proof of purchase of the Device to verify eligibility. To obtain the Warranty service, contact Picostone Technology Private Ltd using the information described at Support Page or email@example.com or the dealer from whom you purchased the device. Proof of purchase will be required. The Customer/Dealer will have to comply with the return shipping instructions as by Picostone Technology Private Ltd. Picostone Technology Private Ltd will have no warranty obligations with respect to a returned Device if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).Picostone Technology Private Ltd will bear all costs of return shipping of the Device to the Customer/Buyer/Dealer after it has been either repaired or replaced and shall notify the Customer/Dealer about any additional shipping and handling charges which may be applicable. EXCEPTIONS This Limited Warranty Agreement does not cover the following: Modifications, alterations, tampering, or improper maintenance or repairs; Handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by the Company; Abuse or misuse of the Device; Losses caused due to the fault of the Buyer, any subsequent owner or any third party. Breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or Acts of God, including lightning, flood, tornado, earthquake, or hurricane. Burntout devices will also not be covered by Warranty. The Company recommends that you use only authorized service providers for maintenance or repair of the Device. Unauthorized use of the Device can impair the Device’s performance and shall invalidate this Limited Warranty. The Company does not warrant, represent or undertake that it will be able to repair or replace any Device under this warranty without risk to and/or loss of information and/or data stored on the Device.
Disclaimer of warranties
Except As Stated Above In This Limited Warranty, And To The Maximum Extent Permitted By Applicable Law, The Company Disclaims All Express, Implied, And Statutory Warranties And Conditions With Respect To The Device, Including The Implied Warranties Of Merchantability, And Fitness For A Particular Purpose. To The Maximum Extent Permitted By Applicable Law, The Company Also Limits The Duration Of Any Implied Warranties Or Conditions To The Duration Of This Limited Warranty. Limitation of damages In Addition To The Above Warranty Disclaimers, In No Event Will The Company Be Liable For Any Consequential, Incidental, Exemplary, Or Special Damages, Including Any Damages For Lost Data Or Lost Profits, Arising From Or Relating To This Limited Warranty Or The Device, And The Company’s Total Cumulative Liability Arising From Or Related To This Limited Warranty Or The Device Will Not Exceed The Amount Actually Paid For The Device By The Original Purchaser. Limitation of liability The Company Provides You Information Regarding Your Device Or Other Peripherals Connected To Your Device (“Device Peripherals”). The Type Of Device Peripherals That May Be Connected To Your Device May Change From Time To Time. Without Limiting The Generality Of The Disclaimers Above, All Device Information Is Provided For Your Convenience, On An “As Is”, And “As Available” Basis. The Company Does Not Represent, Warrant, Or Guarantee That Device Information Will Be Available, Accurate, Or Reliable Or That Device Information Or Use Of The Services Or Device Will Provide Safety In Your Home. You Use All Device Information, The Services, And The Device At Your Own Discretion And Risk. You Will Be Solely Responsible For (And The Company Disclaims) Any And All Loss, Liability, Or Damages, Including To Your Wiring, Fixtures, Electricity, Home, Device, Device Peripherals, Computer, Mobile Device, And All Other Items And Pets In Your Home, Resulting From Your Use Of The Device Information, Services, Or Device. Any Limitations Of Liability In This Warranty Document Shall Not Apply To Death Or Personal Injury Pursuant To Any Mandatory Law On Liability Of The Device, Fraud Or Fraudulent Misrepresentation; Intentional Misconduct Or Gross Negligence; Or A Culpable Breach Of Major Contractual Obligations. A Damages Claim Based On A Breach Of Major Contractual Obligations Or Gross Negligence Will Be Limited To Foreseeable Damage Typical For The Sale Contract Concerned. Device Information Provided By The Services Is Not Intended As A Substitute For Direct Means Of Obtaining The Information.
This Warranty Agreement is governed by and construed under the laws of the country in which the product purchase took place. This Warranty Agreement for the Device shall be valid and applicable only in India.
Each paragraph of this Warranty Agreement shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this agreement.
Our focus is complete customer satisfaction. In the event, if you are displeased with the product/services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our products/services, clients have the liberty to request a refund from us. Our Policy for the refund will be as follows:
- Refund Policy
- Cancellation Policy
- Return Policy
- Delivery Duration
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund. The client needs to inform us within 30 days after purchasing the product.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account within 7 days after acceptance of the refund.
We do not allow cancellation of the product or service after placing the order.
We allow the customer to return the products within 3 days after receiving the product.
Delivery duration will be 10-12 days after placing the order. In case of delay, you will be informed by mail.
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Picostone Technology Pvt Ltd. and the terms “Visitor” ”User” refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting.
You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
- USE OF CONTENT
- ACCEPTABLE WEBSITE USE
- DISCLAIMER OF CONSEQUENTIAL DAMAGES
USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.
ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.picostone.com or their breach of the terms .
User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.